Terms of Use
These Terms apply to all online properties operated by Advanced Hair Restoration, including but not limited to, websites, mobile pages, emails and SMS communication programs.
Introduction
Welcome to the websites, pages, and online services operated by Advanced Hair Restoration (“Advanced Hair,” “we,” “us,” or “our”).
By accessing or using our websites, forms, email, text/SMS programs, or other online services (collectively, the “Services”), you agree to these Terms of Use (the “Terms”). If you do not agree, do not use the Services.
These Terms form a binding agreement between you and Advanced Hair. You may print or save a copy for your records.
Your use of the Services is also subject to our Privacy Policy, which explains how we collect and use information.
1) Who We Are / Scope of Services
Advanced Hair Restoration (“Advanced Hair,” “we,” or “our”) provides educational information and facilitates consultations and appointments for hair restoration procedures performed by licensed medical professionals affiliated with the Advanced Hair network.
Professional medical services are provided exclusively by the affiliated physicians of Advanced Hair Restoration (each, an “Advanced Hair physician”). Candidacy for hair restoration can only be determined by an Advanced Hair physician following an in-person or virtual examination, diagnosis, and prescription of a treatment plan. Your Advanced Hair physician will determine whether you are a candidate for hair restoration and recommend the optimal number of grafts to help achieve your individual goals.
A patient may require more than one procedure to reach the desired level of restoration. The statements, testimonials, and images presented on this website do not constitute a warranty or prediction of individual results. Outcomes vary based on each patient’s specific characteristics, donor supply, and other medical factors.
All information provided through the Services—including videos, articles, and marketing materials—is for general informational purposes only and does not constitute medical advice. Always consult directly with a qualified, licensed medical professional regarding your diagnosis, treatment options, and personal health questions.
2) Eligibility
You must be at least 18 years old (or the age of majority in your state) to use the Services.
By using the Services, you represent that you meet this requirement and have authority to agree to these Terms.
3) Not Medical Advice
Information on the Services—including articles, videos, before/after images, testimonials, and FAQs—is for informational and educational purposes only.
It is not medical advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified clinician who can evaluate your individual needs. Results vary by person.
4) Accounts, Appointments & Communications
Accuracy. You agree to provide accurate, current information and to keep it updated.
Appointments. Scheduling, rescheduling, and cancellation policies may be presented at booking and are incorporated into these Terms.
Business communications. We may contact you about your inquiries, appointments, or account by email, phone, or text/SMS. See Section 5 for marketing/SMS terms.
5) Marketing, Email & SMS (Text) Terms
By submitting a form, calling us, or otherwise providing contact details, you may opt in to receive marketing communications from Advanced Hair. Consent is not a condition of purchase.
Email. You can unsubscribe using the link in any marketing email or by contacting us. We may still send transactional or service messages (e.g., confirmations, policy updates).
SMS/Text. If you opt in to receive texts, you agree to receive recurring automated and non-automated messages (e.g., reminders, updates, offers). Message and data rates may apply. Frequency varies. Text STOP to cancel; HELP for help. Carriers are not liable for delayed or undelivered messages.
Preferences. You can manage marketing preferences at any time via the methods in our Privacy Policy.
6) Acceptable Use
You agree not to:
use the Services for unlawful, harmful, fraudulent, or misleading purposes;
submit or transmit viruses, spyware, scraping tools, or any code that harms or overburdens the Services;
attempt to gain unauthorized access to systems or data;
collect or harvest information about others without consent;
post or transmit user content that is illegal, infringing, defamatory, obscene, or otherwise objectionable; or
reverse engineer, decompile, or attempt to extract source code, except to the limited extent allowed by law.
We may suspend or terminate access for violations, to protect users, or as required by law.
7) User Content and Feedback
If you submit reviews, photos, comments, questions, or other content (“User Content”), you grant Advanced Hair a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute such content for operating, improving, and promoting the Services.
You represent that you own or control the necessary rights in your User Content and that it does not violate these Terms or others’ rights.
We may remove User Content that we believe violates these Terms or the law.
If you provide feedback or suggestions, we may use them without restriction or compensation.
8) Intellectual Property
The Services, including text, graphics, logos, videos, photos, designs, and the compilation thereof, are owned by or licensed to Advanced Hair and are protected by intellectual-property laws.
Except for your personal, non-commercial use, you may not copy, reproduce, modify, distribute, or create derivative works without our written consent.
Trademarks and logos displayed on the Services are the property of Advanced Hair or their respective owners. No license is granted by implication or otherwise.
9) Pricing, Promotions & Third-Party Services
Any pricing or promotional information on the Services is subject to availability, eligibility, and change without notice.
The Services may reference or link to third-party sites, tools, or services. Advanced Hair is not responsible for third-party content, products, terms, or privacy practices.
Your use of third-party services is at your own risk and subject to those third parties’ policies.
10) Testimonials & Before/After Photos
Testimonials, case studies, and before/after photos represent real experiences of specific individuals but do not guarantee similar outcomes.
Individual results vary due to patient characteristics, hair caliber, density, donor supply, and other factors.
No guarantee of specific medical outcome, regrowth rate, or cosmetic appearance is made or implied.
11) Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVANCED HAIR AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
12) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVANCED HAIR AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID (IF ANY) TO ADVANCED HAIR FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE CLAIM AROSE.
Some jurisdictions do not allow certain exclusions or limitations; some of the above may not apply to you.
13) Indemnification
You agree to defend, indemnify, and hold harmless Advanced Hair and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services; (b) your User Content; or (c) your violation of these Terms or applicable law.
14) Electronic Communications Consent
By using the Services, you agree that Advanced Hair Restoration may send you information electronically related to your inquiries, appointments, account, or agreements, including via email, SMS/text, or through the website or portal. You consent to receive electronic records, notices, and disclosures in lieu of paper copies and acknowledge that your electronic acceptance or signature has the same legal effect as a handwritten signature. You may withdraw consent at any time by contacting contact@advancedhair.com, but this may limit your ability to use certain features or complete transactions online.
15) Dispute Resolution; Arbitration; Class-Action Waiver
Please read this section carefully. It affects your rights.
Informal resolution. Before filing a claim, you agree to try to resolve it informally by contacting contact@advancedhair.com. If we cannot resolve it within 30 days, either party may proceed as set out below.
Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will occur on an individual basis before a single arbitrator in King County, Washington, or by video/telephone to the extent permitted.
Class-action waiver. You and Advanced Hair agree that each may bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Injunctive relief. This section does not prevent either party from seeking temporary or preliminary relief in a court of competent jurisdiction to protect rights pending arbitration.
Small claims. Either party may bring an individual action in small claims court instead of arbitration.
30-day opt-out. You may opt out of arbitration/class waiver by sending written notice to Advanced Hair Restoration, Attn: Legal, 10655 NE 4th Street, Suite 705, Bellevue, WA 98004 within 30 days of your first acceptance of these Terms. Your notice must include your name, address, the email/phone associated with your use of the Services, and a clear statement that you wish to opt out of arbitration.
16) Governing Law & Venue
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Subject to the arbitration clause above, exclusive venue for any permitted court action will be in the state or federal courts located in King County, Washington, and you consent to personal jurisdiction there.
17) Changes to the Services or Terms
We may modify or discontinue parts of the Services at any time. We may update these Terms from time to time; the “Effective Date” will change when we do. If changes are material, we will provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
18) Termination
We may suspend or terminate your access to the Services at any time for any reason, including for violating these Terms.
Upon termination, Sections that by their nature should survive (including, without limitation, 7–25) will survive.
19) Accessibility
We strive to make our Services accessible to all users. If you experience difficulty accessing content, please contact us at contact@advancedhair.com or call (888) 261-2656.
We continually improve our website accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.1 standards.
20) Contact Us
Advanced Hair Restoration
10655 NE 4th Street, Suite 705
Bellevue, WA 98004
Phone: (888) 261-2656
Email (privacy): privacy@advancedhair.com
Email (general): contact@advancedhair.com
21) DMCA Notice (Copyright Infringement)
Advanced Hair respects intellectual property rights and will respond to notices of alleged infringement under the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. §512.
DMCA Agent
Copyright Agent – Advanced Hair Restoration
10655 NE 4th Street, Suite 705, Bellevue, WA 98004
Email: contact@advancedhair.com (Subject: “DMCA Notice”)
To file a DMCA notice, send a written notification that includes:
A physical or electronic signature of the copyright owner or authorized agent;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing (with URL or other specific location);
Contact information for the complaining party (name, address, phone, and email);
A statement that the complaining party has a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notice is accurate and, under penalty of perjury, the complaining party is authorized to act on behalf of the owner.
Counter-notice.
If you believe your material was removed by mistake, you may send a counter-notification to the DMCA Agent containing:Your physical or electronic signature;
Identification of the removed or disabled material and where it appeared before removal;
A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and
Your name, address, phone number, and a statement consenting to the jurisdiction of the federal district court for your address (or King County, WA, if outside the U.S.) and that you will accept service of process from the party who filed the original notice or their agent.
Repeat infringers.
It is our policy to terminate, in appropriate circumstances, users who are repeat infringers.
22) Photo/Video/Testimonial Submission & Release
By submitting or allowing us to capture any photos, videos, audio, written statements, reviews, or other content that includes your image, voice, or likeness (collectively, “Media”), you:
Represent and warrant that you own or control the rights in the Media and that it does not infringe others’ rights;
Grant Advanced Hair a non-exclusive, worldwide, royalty-free, irrevocable (to the extent permitted by law), sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform and display the Media, and to create derivative works, in any media now known or later developed, for marketing, education, and promotional purposes;
Consent to the use of your name, likeness, voice, town, and testimonial as submitted, without royalty or additional approval, consistent with applicable law; and
Acknowledge that clinical photography captured during care may be governed by separate medical consents and privacy laws; when PHI is involved, provider HIPAA/medical consents control.
If you wish to withdraw marketing permission for future uses we reasonably control (not retroactive to distributed materials), contact privacy@advancedhair.com, and we will honor your request as permitted by law and existing distribution commitments.
23) Virtual / Remote Consults (Disclaimer)
Any remote or virtual consultation we offer is informational and preliminary. It is not a medical diagnosis or treatment and does not replace an in-person clinical evaluation.
Assessments based on photos or videos may be affected by lighting, angles, device quality, or incomplete history.
Any eligibility, graft estimates, or plan discussed remotely are subject to change after an in-person exam by a qualified clinician.
We do not provide prescriptions or medical orders through the website. Availability may be limited by state licensure rules.
24) Clinic Policies & Patient Financial Terms
For transparency and consistent patient experience, Advanced Hair maintains Clinic Policies (e.g., deposits, cancellations/rescheduling, late arrivals, photography in clinic, refunds, touch-ups, pre-/post-op instructions, conduct, minor patients, and ADA accommodations).
These Clinic Policies are incorporated by reference into these Terms and apply to all appointments and services.
We provide the current version at booking and in appointment confirmations (and, where feasible, on our website).
By scheduling or receiving services, you agree to the Clinic Policies applicable on your appointment date.
Policies may be updated from time to time; material changes will apply prospectively.
Clinic Policies
These policies form part of these Terms of Use and are contractually binding once an appointment is scheduled or treatment is rendered.
Deposits: A deposit may be required to secure dates. Deposits are applied to your balance at treatment.
Consultation Cancellations/Rescheduling: Please provide at least 24 hours’ notice to avoid a rebooking refundable prepayment requirement of $250.
No-Show Consultations: Advanced Hair Restoration retains the right to require a $250 refundable prepayment at the time of rebooking. Upon successful completion of the rescheduled consultation, the prepayment will be refunded. No purchase is required.
Surgical Cancellations/Rescheduling: Surgical procedures require a minimum of 14 days’ notice to cancel or reschedule in order to receive a refund of any deposit. Patients who schedule surgery within 14 days of the procedure date acknowledge that their scheduled date is firm and non-refundable due to limited availability and the resources reserved for their case. Missed, canceled, or rescheduled surgical appointments without the required notice will forfeit the deposit, as operating room time, staffing, and materials are specifically allocated for each case.
No-Show Procedures: Missed procedure appointments will forfeit their deposit and require a new deposit for rebooking.
Late Arrivals: Arriving 15+ minutes late may shorten or forfeit your visit to avoid impacting other patients. A representative will try to accommodate you based on scheduling. Late patients may be asked to wait or reschedule their appointment.
Confirming Your Appointment: It is requested that you confirm your appointment with our staff. We will attempt to email, call, and text you to confirm your appointment date and time. If you do not confirm, we retain the right to cancel your appointment. If you arrive without confirming, our team will make every effort to accommodate you based on availability.
Photography: Clinical photography may be used for charting and quality assurance; marketing use requires explicit consent (see Section 22).
Health & Medications: Follow pre-/post-op instructions; disclose medications, supplements, and recent procedures. We may reschedule if illness, skin infection, sunburn, or contraindications are present.
Refunds: Professional fees are for time, expertise, and supplies; results vary. Unless required by law, fees are non-refundable once services are rendered.
Touch-Ups/Revisions: If applicable, touch-up eligibility and fees are assessed by the clinician after healing.
Minors: Patients must be 18+ unless otherwise permitted by state law with parental/guardian consent and presence.
Conduct/Safety: We reserve the right to decline or discontinue services for abusive, unsafe, or noncompliant behavior.
Accessibility: We strive to accommodate disabilities; please contact us in advance for specific needs.
25) AI Virtual Assistant Disclaimer
Advanced Hair Restoration provides an AI-powered virtual assistant on our website as a convenience to assist with general questions about our services, office locations, and scheduling options.
While we make every effort to ensure the chatbot provides accurate and helpful information, the AI responses are automatically generated and may not always reflect the most current medical or operational information.
The virtual assistant is not a substitute for professional medical consultation, diagnosis, or treatment. Information provided by the AI should not be considered medical advice, nor does it create a patient-provider relationship.
For personalized medical recommendations or treatment plans, please schedule a consultation with a licensed Advanced Hair physician.
Advanced Hair is not liable for decisions or actions taken based on information provided by the chatbot. For the most accurate and individualized guidance, contact our office directly by phone or through our online appointment form.
26) Entire Agreement
These Terms, together with the Privacy Policy and any written consents or agreements provided at the time of booking or treatment, constitute the entire agreement between you and Advanced Hair regarding your use of the Services.
If any provision is held invalid, the remaining provisions will remain in full force and effect.