Privacy Policy & Terms of Use

Patient Privacy Commitment

Your medical records belong to the Affiliated Practice that provides your care. Advanced Hair stores and handles those records on the Affiliated Practice's behalf. Written agreements require Advanced Hair to keep them confidential and to protect them as the medical privacy laws that apply to the Affiliated Practice require. Advanced Hair uses and discloses medical information only as the Affiliated Practice permits, at your request, or as required by law. Clinical services provided by an Affiliated Practice are governed by that Affiliated Practice's own Notice of Privacy Practices, in compliance with applicable medical privacy laws and relevant state regulations. This commitment covers records of your care. Information you give Advanced Hair before or apart from care, such as a consultation request, is governed by this Policy, including the advertising measurement choices in Sections 11 and 20.

1. Scope

This Privacy Policy applies to information collected through our websites, landing pages, online portals, text messaging, and the phone and video conversations you have with Advanced Hair staff about scheduling and services (collectively, the "Services"). A consultation or examination with a clinician is the Affiliated Practice's service.

If you receive care from an Affiliated Practice, that Affiliated Practice's Notice of Privacy Practices governs the handling of your medical or protected health information (PHI), including records Advanced Hair stores and handles on its behalf. Information you share directly with Advanced Hair for scheduling, consultation requests, marketing, or account purposes is governed by this Privacy Policy. Records created once you become a patient of an Affiliated Practice are that practice's records, even when Advanced Hair stores them.

2. Use by Minors

Our Services are intended for adults 18 years and older (or the age of majority in your state).

We do not knowingly collect personal information from children under 13. If we learn that a child has provided information, we will delete it. Parents or guardians who believe their child has shared data with us may contact privacy@advancedhair.com.

3. Notice at Collection

The summary below covers the categories of personal information we collect, why we collect it, and how long we retain it. "Sell" and "Share" are terms defined under certain state privacy laws and may include limited data used for analytics or advertising. You can opt out at any time, see Section 11, Your Privacy Choices.

We do not sell personal information. Advanced Hair Restoration does not sell your personal information for monetary consideration, and we do not disclose it to third parties for those third parties' own independent marketing. When you consent through our cookie banner, we do share certain online identifiers (such as cookies and device identifiers) with advertising platforms to deliver and measure our own advertising, which may be considered a "share" under certain state laws; you can opt out at any time. Apart from this, we disclose information only to (1) the Affiliated Practice responsible for your care, as described in Section 8, and (2) service providers and partners who help us operate our business, process transactions, deliver Services, or perform analytics on our behalf, and who are contractually restricted from using it for any other purpose.

*We do not "sell" personal information as defined by California law. We may disclose limited identifiers, demographic, or usage data (including in hashed, de-identified, or aggregated form) to advertising platforms for audience matching, look-alike modeling, or delivery of relevant advertising. This may be considered "sharing" or "targeted advertising" under certain state laws. You can opt out (or use a valid Global Privacy Control signal), and we will stop using your information for targeted advertising. We do not sell or use Sensitive Personal Information for targeted advertising. We honor recognized opt-out preference signals such as GPC and other state-required Universal Opt-Out Mechanisms (UOOM).

4. How We Collect Information

• Directly from you: when you complete a form, schedule a consultation, call, or text us.
• Automatically: through cookies, pixels, and device identifiers.
• From service providers: payment, analytics, advertising, booking, and security vendors. When required by law, we request consent before processing certain data types.

5. Communications Policy

We may use your contact information (including email address, phone number, and mailing address) to communicate with you regarding your appointments, services, and other transactional matters, even if you have not opted in to receive marketing communications. These messages are necessary to provide requested services and are not considered promotional in nature.

If you have provided express consent to receive marketing or promotional messages, we may contact you about offers, updates, or new services. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our messages or by contacting us directly. Opting out of marketing messages does not affect your receipt of important service or transactional communications.

6. How We Use Information

We use personal information to:

• Deliver, maintain, and improve our Services;
• Schedule and manage consultations and communications;
• Detect, prevent, and respond to fraud or security issues;
• Personalize experiences and measure engagement;
• Send administrative notices, confirmations, and updates;
• Conduct analytics, research, and service improvement;
• Communicate offers and promotions consistent with your choices; and
• Communicate transactional information related to appointments, procedures, or account status.

We may aggregate or de-identify data and use it for lawful business or research purposes. We will not re-identify de-identified data except to test our anonymization process.

7. Cookies and Similar Technologies

We use cookies, web beacons, and mobile IDs for essential functionality, analytics, and advertising measurement. You can manage cookie preferences through your browser settings or review additional opt-out options in Section 11.

• Strictly necessary: enable site security and core features.
• Analytics: help us understand performance and improve usability.
• Advertising: allow us and our partners to deliver relevant ads and measure results.

We honor the Global Privacy Control signal and other recognized UOOMs as required by law.

8. How We Share Information

We share personal information only as needed to operate our business:

• Service providers for hosting, IT, customer support, and security;
• Booking and security providers, including Hookdeck, a relay that passes the ad click identifier and email address from a completed booking to our patient records system, and Cloudflare, whose Turnstile bot check on our booking form receives your IP address and browser signals but none of the form contents;
• Affiliated Practices, so the Affiliated Practice responsible for your care can evaluate your request, provide your care, and keep its records, subject to the medical privacy laws that apply to it;
• Payment processors to complete transactions;
• Analytics and advertising partners for measurement and optimization;
• Corporate affiliates or successors in the event of a merger or corporate transaction (this does not include Affiliated Practices);
• Legal and safety authorities when required by law or to protect rights and security.

Certain analytics and advertising disclosures may qualify as a "sale" or "sharing" under state law. You can opt out of those activities at any time. We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. Data Retention

We keep personal information only as long as needed for the purposes described above, including service delivery, security, and legal compliance. Aggregated or de-identified data may be retained indefinitely. Medical records held for an Affiliated Practice are retained as that practice and applicable state law require.

10. Your Privacy Rights and Choices

Depending on where you live, you may have rights to:

• Access or receive a copy of your information;
• Correct inaccurate data;
• Delete data, subject to legal exceptions;
• Opt out of "sales," "sharing," or targeted advertising;
• Limit use or disclosure of Sensitive Personal Information (California);
• Receive information in a portable format; and
• Appeal if a request is denied.

You can submit requests by emailing privacy@advancedhair.com. We verify each request as required by law and respond within 45 days (or within 60 days where permitted by law). We honor Global Privacy Control (GPC) and other Universal Opt-Out Mechanisms recognized by California, Colorado, Texas, and other states.

11. Your Privacy Choices

Advanced Hair Restoration gives you control over how your personal information is used and shared. Depending on where you live, you may have rights under privacy laws such as the CCPA/CPRA (California), CPA (Colorado), VCDPA (Virginia), TDPSA (Texas), and similar state laws.

Make a privacy request (in writing only). Submit all requests in writing to privacy@advancedhair.com. Include your full name, contact information, and a clear description of your request so we can verify and process it.

Requests about your medical records (the chart kept by an Affiliated Practice, including copies Advanced Hair holds on its behalf) are governed by that practice's Notice of Privacy Practices. You may still send them to privacy@advancedhair.com. Advanced Hair handles them on the practice's behalf and will tell you which practice is responding.

• Access / Portability: request a copy of your personal information.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of your information, subject to legal exceptions.
• Opt out of "sale" or "sharing": we do not sell your personal information. When you accept cookies on our banner, we share certain online identifiers (cookies and device identifiers) with advertising platforms for targeted advertising and measurement; you can opt out by declining on our cookie banner or by sending a Global Privacy Control (GPC) signal, which we honor. Separately, we report ad-driven consultation bookings to Google and Meta using the click identifier from the ad, without personal details, and, only where permitted and subject to the state rules and the optional advertising-measurement checkbox described in Conversion measurement with Google and Meta, a hashed version of your contact details. To opt out of all conversion reporting, email privacy@advancedhair.com.
• Limit use of Sensitive Personal Information (California only): restrict its use to essential purposes allowed by law.
• Appeal a decision: if we deny your request in whole or in part, you may appeal within 45 days by replying to our response email.

Opt-out of targeted advertising and analytics. We may use limited identifiers, demographic, or usage information to work with advertising platforms for audience matching, look-alike modeling, and delivery of relevant ads. These activities may be considered "sharing" or "targeted advertising" under certain state privacy laws. You may opt out at any time by emailing privacy@advancedhair.com or by using a recognized GPC signal.

Your options include:

• Global Privacy Control (GPC): we honor browser-based GPC signals.
• Cookie settings: adjust your browser to block or delete cookies.
• Mobile advertising IDs: use your device settings (iOS App Tracking Transparency or Android Opt Out of Ads Personalization).
• Industry tools: visit youradchoices.com/control (DAA) or thenai.org/how-to-opt-out (NAI).

When you opt out, we stop using or sharing your data for targeted advertising and measurement, though you may still see non-personalized ads.

Text message (SMS) opt-out. Text STOP to unsubscribe or HELP for help. You may also email privacy@advancedhair.com with the subject line "SMS Opt-Out." Message and data rates may apply. Frequency varies. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

How we handle requests. We verify your identity (and agent authorization, if applicable) before processing requests. We respond within 45 days of receipt, with one possible 45-day extension where permitted by law. If your request is denied, we explain why and how to appeal; appeals are reviewed by a privacy officer not involved in the initial decision. We will not discriminate against you for exercising your privacy rights. We recognize and respect Universal Opt-Out Mechanisms, including GPC, as required by law; if your browser sends a valid signal, we treat it as a request to opt out of data "sales" and "targeted advertising" for that browser.

12. Communications and SMS Terms

You may opt out of marketing emails and texts at any time. By opting in to text messaging, you agree to receive recurring messages (appointment reminders, service updates, promotions). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP or following provided instructions. Consent is not a condition of purchase, and carriers are not liable for delayed or undelivered messages.

13. Payments and Transactions

Payments are processed by secure third-party providers who receive only the information necessary to complete the transaction. Advanced Hair retains limited payment-related records for auditing, fraud prevention, and compliance purposes. When you pay for a consultation, deposit, or procedure, Advanced Hair facilitates that payment on behalf of the Affiliated Practice that provides your care. The fee belongs to that Affiliated Practice, and your receipt identifies it.

14. Security

We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of data transmission or storage is completely secure. Please use strong, unique passwords and contact us immediately if you suspect unauthorized use of your account. If we become aware of a data incident involving your information, we will notify you in accordance with applicable law.

15. U.S. Use Only

Our Services are intended for individuals in the United States. If you access them from outside the U.S., your information will be processed in the U.S. under U.S. law.

16. California Privacy Rights (CCPA/CPRA)

This section applies only to California residents and supplements this Privacy Policy.

• Notice at collection. We collect the categories of personal information described in this Policy for the business purposes identified herein and retain it as described in Data Retention. We do not sell your personal information; we do share certain online identifiers with advertising platforms for targeted advertising when you consent, and you can opt out. We do not use or disclose Sensitive Personal Information for additional purposes not permitted by law.
• Right to know/access, correct, delete. You may request access to the personal information we hold about you (including categories and specific pieces), request correction of inaccurate information, or request deletion (subject to legal exceptions). Medical records held for an Affiliated Practice are handled as described in Section 11.
• Opt-out of sales/sharing. Decline on our cookie banner, send a GPC signal (which we honor), or email privacy@advancedhair.com.
• Limit use of Sensitive Personal Information. We do not use or disclose it for purposes beyond those allowed by law.
• Non-discrimination. We will not discriminate against you for exercising your CCPA rights.
• How to exercise your rights. Email privacy@advancedhair.com or write to Advanced Hair Restoration, Attn: Privacy, 10655 NE 4th Street, Suite 705, Bellevue, WA 98004. We verify your identity (and agent authorization, if applicable) before fulfilling requests.
• California minors, online eraser. If you are under 18 and have posted content on our online services, you may request its removal by emailing us and identifying the content. Removal may not be complete in all circumstances (e.g. reposts or legal retention).

17. Colorado Privacy Rights (CPA)

Colorado residents may confirm whether we process their personal data and access it, correct inaccuracies, delete personal data, obtain a portable copy, and opt out of processing for targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects. Submit requests via privacy@advancedhair.com; we verify and respond within 45 days (or 60 days with notice if needed). We recognize browser-based and device-level opt-out signals such as GPC in accordance with Colorado law. If your request is denied, you may appeal within 30 days by emailing us with "Colorado Privacy Appeal" in the subject line; we will respond within 45 days. We will not discriminate against you for exercising your Colorado privacy rights.

18. Virginia Privacy Rights (VCDPA)

Virginia residents may confirm whether we process their personal data and access it, correct inaccuracies, delete personal data they provided or that we obtained, obtain a portable copy, and opt out of processing for targeted advertising, the sale of personal data, or profiling with legal or similarly significant effects. Submit requests through privacy@advancedhair.com; we verify and respond within 45 days (or 60 days with notice). If we deny your request, you may appeal within 30 days by replying to our response email or writing "VCDPA Appeal" in the subject line; we will respond within 60 days with a written explanation. We will not deny goods, services, or pricing to you for exercising your Virginia privacy rights.

19. Texas Privacy Rights (TDPSA)

Texas residents may access and confirm whether we process their personal data and obtain a copy, correct inaccuracies, delete personal data they provided or that we obtained, opt out of processing for targeted advertising, the sale of personal data, or certain profiling, and receive their data in a portable, readily usable format. Submit requests by emailing privacy@advancedhair.com; we verify and respond within 45 days (or 60 days with notice if additional time is needed). If we deny your request, you may appeal within 30 days by replying to our response email or writing to us with "TDPSA Appeal" in the subject line; we respond to appeals within 60 days with written reasons. We recognize browser-based or device-level Universal Opt-Out Mechanisms such as GPC as required by the TDPSA. We will not discriminate against you for exercising your Texas privacy rights.

20. Washington Privacy Rights (My Health My Data Act)

What is Consumer Health Data? Under Washington's My Health My Data Act (RCW Chapter 19.373), "consumer health data" means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status. Because Advanced Hair Restoration facilitates surgical hair restoration services provided by Affiliated Practices, information you share with us, including your interest in receiving services, consultation requests, and any information about your hair loss or health condition, may constitute Consumer Health Data under MHMDA.

Your rights. Washington residents have the right to know what Consumer Health Data we collect and with whom it is shared; to access a list of all third parties with whom we have shared their Consumer Health Data; to withdraw consent for collection or sharing at any time; to request deletion, subject to legal exceptions; and to not be subject to geofencing around health care facilities for the purpose of collecting Consumer Health Data without consent.

How we handle Consumer Health Data. We collect Consumer Health Data only with your consent where required by MHMDA. We do not sell Consumer Health Data for monetary consideration, and we do not provide advertising platforms with your name, phone number, or any details of your treatment or medical condition. When you accept cookies on our banner, we provide advertising platforms with online identifiers (such as cookies and device identifiers). We report ad-driven consultation bookings using the click identifier from the ad, without personal details. We provide a hashed (irreversible) version of a Washington resident's contact details to Google or Meta for conversion measurement only when that resident expressly authorizes it through the optional advertising-measurement checkbox when booking; these disclosures may constitute the sharing of Consumer Health Data under MHMDA. You can withdraw consent and opt out at any time by declining on our cookie banner, by sending a GPC signal, which we honor, or by emailing privacy@advancedhair.com. Other than these advertising disclosures, we share Consumer Health Data with only two kinds of recipients. The first is the Affiliated Practice responsible for your care, subject to the medical privacy laws that apply to it. The second is service providers operating under contract and subject to appropriate data protection obligations consistent with this Policy.

Cookie consent and tracking technologies. When you visit our website, you can accept or decline non-essential cookies, including analytics and advertising technologies, using our cookie consent banner. We honor GPC and other recognized opt-out preference signals. For advertising measurement, we provide advertising platforms with online identifiers such as cookies and device identifiers when you accept cookies on our banner, and we report ad-driven consultation bookings using the click identifier from the ad, without personal details. We do not include Washington residents' contact details (name, email, phone number, postal address) in conversion-measurement uploads unless the resident expressly authorizes it through the optional advertising-measurement checkbox when booking, and we never provide details of your treatment or other consumer health data to advertising platforms. You can change your cookie choices at any time through your browser settings or by contacting us.

How to exercise your rights. Submit requests to privacy@advancedhair.com with "Washington Health Data Request" in the subject line. We will respond within 45 days (or 60 days with notice if additional time is needed). If your request is denied, you may appeal within 30 days by emailing us with "MHMDA Appeal" in the subject line.

21. Contact Us

For privacy requests, questions, or appeals:
Advanced Hair Restoration, LLC
10655 NE 4th Street, Suite 705, Bellevue, WA 98004
Phone: (888) 261-2656
Privacy: privacy@advancedhair.com · General: contact@advancedhair.com

1. Who We Are / Scope of Services

Advanced Hair is Advanced Hair Restoration, LLC. Advanced Hair does not practice medicine. All medical services are provided by Affiliated Practices. An "Affiliated Practice" is a separately organized medical group, professional corporation or medical corporation, professional association, or professional limited liability company, together with its licensed physicians and clinicians. Affiliated Practices provide all clinical evaluation, diagnosis, treatment planning, and every hair restoration procedure. Advanced Hair provides educational information and supports the Affiliated Practices with non-clinical services. Those services include marketing, scheduling and appointment reminders, payment facilitation, storing and handling patient records on the Affiliated Practices' behalf, and handling privacy notices and privacy requests on their behalf. Fees for medical services belong to the Affiliated Practice that provides your care, even when Advanced Hair collects or processes the payment. Every clinical decision about your care rests with the Affiliated Practice and its clinicians.

Because Advanced Hair supports many Affiliated Practices in many markets, this page does not list them. You can always learn which Affiliated Practice is responsible for your care. Its legal name appears on the intake and consent forms you sign and on your receipts. You can also ask at any time by emailing contact@advancedhair.com or calling (888) 261-2656, and we will tell you which Affiliated Practice serves the location you chose.

Professional medical services are provided exclusively by Affiliated Practices and their licensed physicians and clinicians. Candidacy for hair restoration can only be determined by a physician of an Affiliated Practice, following an in-person or video examination, diagnosis, and prescription of a treatment plan. That physician will determine whether you are a candidate for hair restoration and recommend the optimal number of grafts to help achieve your individual goals.

A patient may require more than one procedure to reach the desired level of restoration. The statements, testimonials, and images presented on this website do not constitute a warranty or prediction of individual results. Outcomes vary based on each patient's specific characteristics, donor supply, and other medical factors.

All information provided through the Services, including videos, articles, and marketing materials, is for general informational purposes only and does not constitute medical advice. Always consult directly with a qualified, licensed medical professional regarding your diagnosis, treatment options, and personal health questions.

2. Eligibility

You must be at least 18 years old (or the age of majority in your state) to use the Services. By using the Services, you represent that you meet this requirement and have authority to agree to these Terms.

3. Not Medical Advice

Information on the Services, including articles, videos, before/after images, testimonials, and FAQs, is for informational and educational purposes only. It is not medical advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified clinician who can evaluate your individual needs. Results vary by person.

4. Accounts, Appointments & Communications

Accuracy. You agree to provide accurate, current information and to keep it updated. Appointments. Scheduling, rescheduling, and cancellation policies may be presented at booking and are incorporated into these Terms. Business communications. We may contact you about your inquiries, appointments, or account by email, phone, or text/SMS. See Section 5 for marketing/SMS terms.

5. Marketing, Email & SMS (Text) Terms

By submitting a form, calling us, or otherwise providing contact details, you may opt in to receive marketing communications from Advanced Hair. Consent is not a condition of purchase.

Email. You can unsubscribe using the link in any marketing email or by contacting us. We may still send transactional or service messages (e.g. confirmations, policy updates).

SMS/Text. If you opt in to receive texts, you agree to receive recurring automated and non-automated messages (e.g. reminders, updates, offers). Message and data rates may apply. Frequency varies. Text STOP to cancel; HELP for help. Carriers are not liable for delayed or undelivered messages.

Preferences. You can manage marketing preferences at any time via the methods in our Privacy Policy.

6. Acceptable Use

You agree not to:

• use the Services for unlawful, harmful, fraudulent, or misleading purposes;
• submit or transmit viruses, spyware, scraping tools, or any code that harms or overburdens the Services;
• attempt to gain unauthorized access to systems or data;
• collect or harvest information about others without consent;
• post or transmit user content that is illegal, infringing, defamatory, obscene, or otherwise objectionable; or
• reverse engineer, decompile, or attempt to extract source code, except to the limited extent allowed by law.

We may suspend or terminate access for violations, to protect users, or as required by law.

7. User Content and Feedback

If you submit reviews, photos, comments, questions, or other content ("User Content"), you grant Advanced Hair a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute such content for operating, improving, and promoting the Services. You represent that you own or control the necessary rights in your User Content and that it does not violate these Terms or others' rights.

We may remove User Content that we believe violates these Terms or the law. If you provide feedback or suggestions, we may use them without restriction or compensation.

Photos and health information you submit to request a consultation are not User Content. They are handled as described in the Privacy Policy and by the Affiliated Practice responsible for your care. Marketing use of any clinical photo requires the separate consent described in Section 22.

8. Intellectual Property

The Services, including text, graphics, logos, videos, photos, designs, and the compilation thereof, are owned by or licensed to Advanced Hair and are protected by intellectual-property laws. Except for your personal, non-commercial use, you may not copy, reproduce, modify, distribute, or create derivative works without our written consent. Trademarks and logos displayed on the Services are the property of Advanced Hair or their respective owners. No license is granted by implication or otherwise.

9. Pricing, Promotions & Third-Party Services

Any pricing or promotional information on the Services is subject to availability, eligibility, and change without notice. The Services may reference or link to third-party sites, tools, or services. Advanced Hair is not responsible for third-party content, products, terms, or privacy practices. Your use of third-party services is at your own risk and subject to those third parties' policies.

10. Testimonials & Before/After Photos

Testimonials, case studies, and before/after photos represent real experiences of specific individuals but do not guarantee similar outcomes. Individual results vary due to patient characteristics, hair caliber, density, donor supply, and other factors. No guarantee of specific medical outcome, regrowth rate, or cosmetic appearance is made or implied.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available." To the maximum extent permitted by law, Advanced Hair and its corporate affiliates (which does not include Affiliated Practices), licensors, and suppliers disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

12. Limitation of Liability

To the maximum extent permitted by law, Advanced Hair and its corporate affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses arising out of your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of (a) $100 or (b) the amount you paid (if any) to Advanced Hair for the Services during the 12 months before the claim arose. Fees you pay for medical services are fees of the Affiliated Practice that treats you. Advanced Hair collects them on that practice's behalf. This Section does not limit any Affiliated Practice's responsibility for the care it provides.

Some jurisdictions do not allow certain exclusions or limitations; some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Advanced Hair and its officers, directors, employees, agents, and corporate affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services; (b) your User Content; or (c) your violation of these Terms or applicable law.

14. Electronic Communications Consent

By using the Services, you agree that Advanced Hair Restoration may send you information electronically related to your inquiries, appointments, account, or agreements, including via email, SMS/text, or through the website or portal. You consent to receive electronic records, notices, and disclosures in lieu of paper copies and acknowledge that your electronic acceptance or signature has the same legal effect as a handwritten signature. You may withdraw consent at any time by contacting contact@advancedhair.com, but this may limit your ability to use certain features or complete transactions online.

15. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully. It affects your rights.

Informal resolution. Before filing a claim, you agree to try to resolve it informally by contacting contact@advancedhair.com. If we cannot resolve it within 30 days, either party may proceed as set out below.

Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will occur on an individual basis before a single arbitrator in King County, Washington, or by video/telephone to the extent permitted.

Class-action waiver. You and Advanced Hair agree that each may bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Injunctive relief. This section does not prevent either party from seeking temporary or preliminary relief in a court of competent jurisdiction to protect rights pending arbitration. Small claims. Either party may bring an individual action in small claims court instead of arbitration.

30-day opt-out. You may opt out of arbitration/class waiver by sending written notice to Advanced Hair Restoration, LLC, Attn: Legal, 10655 NE 4th Street, Suite 705, Bellevue, WA 98004 within 30 days of your first acceptance of these Terms. Your notice must include your name, address, the email/phone associated with your use of the Services, and a clear statement that you wish to opt out of arbitration.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Subject to the arbitration clause above, exclusive venue for any permitted court action will be in the state or federal courts located in King County, Washington, and you consent to personal jurisdiction there.

17. Changes to the Services or Terms

We may modify or discontinue parts of the Services at any time. We may update these Terms from time to time; the "Effective Date" will change when we do. If changes are material, we will provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

18. Termination

We may suspend or terminate your access to the Services at any time for any reason, including for violating these Terms. Upon termination, Sections that by their nature should survive (including, without limitation, 7-25) will survive.

19. Accessibility

We strive to make our Services accessible to all users. If you experience difficulty accessing content, please contact us at contact@advancedhair.com or call (888) 261-2656. We continually improve our website accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

20. Contact Us

Advanced Hair Restoration, LLC
10655 NE 4th Street, Suite 705, Bellevue, WA 98004
Phone: (888) 261-2656
Privacy: privacy@advancedhair.com · General: contact@advancedhair.com

21. DMCA Notice (Copyright Infringement)

Advanced Hair respects intellectual property rights and will respond to notices of alleged infringement under the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. §512. DMCA Agent: Copyright Agent, Advanced Hair Restoration, LLC, 10655 NE 4th Street, Suite 705, Bellevue, WA 98004. Email: contact@advancedhair.com (Subject: "DMCA Notice").

To file a DMCA notice, send a written notification that includes: (1) a physical or electronic signature of the copyright owner or authorized agent; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is claimed to be infringing (with URL or other specific location); (4) contact information for the complaining party (name, address, phone, and email); (5) a statement that the complaining party has a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notice is accurate and, under penalty of perjury, the complaining party is authorized to act on behalf of the owner.

Counter-notice. If you believe your material was removed by mistake, you may send a counter-notification to the DMCA Agent containing: (1) your physical or electronic signature; (2) identification of the removed or disabled material and where it appeared before removal; (3) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and (4) your name, address, phone number, and a statement consenting to the jurisdiction of the federal district court for your address (or King County, WA, if outside the U.S.) and that you will accept service of process from the party who filed the original notice or their agent.

Repeat infringers. It is our policy to terminate, in appropriate circumstances, users who are repeat infringers.

22. Photo/Video/Testimonial Submission & Release

By submitting or allowing us to capture any photos, videos, audio, written statements, reviews, or other content that includes your image, voice, or likeness (collectively, "Media"), you:

• Represent and warrant that you own or control the rights in the Media and that it does not infringe others' rights;
• Grant Advanced Hair a non-exclusive, worldwide, royalty-free, irrevocable (to the extent permitted by law), sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform and display the Media, and to create derivative works, in any media now known or later developed, for marketing, education, and promotional purposes;
• Consent to the use of your name, likeness, voice, town, and testimonial as submitted, without royalty or additional approval, consistent with applicable law; and
• Acknowledge that clinical photography captured during care may be governed by separate medical consents and privacy laws; when PHI is involved, the Affiliated Practice's HIPAA and medical consents control.

If you wish to withdraw marketing permission for future uses we reasonably control (not retroactive to distributed materials), contact privacy@advancedhair.com, and we will honor your request as permitted by law and existing distribution commitments.

23. Virtual / Remote Consults (Disclaimer)

A virtual or phone consultation booked through the Services is conducted by Advanced Hair patient services staff. It is informational and preliminary. It is not a medical evaluation, diagnosis, or treatment, and it does not replace an examination by a physician of an Affiliated Practice. Assessments based on photos or videos may be affected by lighting, angles, device quality, or incomplete history. Any eligibility, graft estimates, or plan discussed with staff are subject to change after a physician's examination. Some Affiliated Practice physicians examine patients by video where state law permits. A video examination is the Affiliated Practice's telehealth service and is subject to that practice's own consents. Advanced Hair does not provide prescriptions or medical orders. Only a physician or other clinician of an Affiliated Practice who is licensed to prescribe can do so. Availability may be limited by state law.

24. Clinic Policies & Patient Financial Terms

For transparency and a consistent patient experience, Advanced Hair administers the following Clinic Policies on behalf of the Affiliated Practices, each of which has adopted them. Advanced Hair applies the administrative policies (deposits, cancellations/rescheduling, late arrivals, appointment confirmation, conduct, and ADA accommodations). The Affiliated Practice and its clinicians decide every clinical matter (pre-/post-op instructions, contraindications, clinical photography, touch-up eligibility, and whether a minor may be treated where state law permits). Refunds of professional fees follow the refund policy of the Affiliated Practice, which Advanced Hair applies on its behalf. These Clinic Policies are incorporated by reference into these Terms and apply to all appointments and services. We provide the current version at booking and in appointment confirmations. By scheduling an appointment, you agree to the Clinic Policies applicable on your appointment date. Policies may be updated from time to time; material changes will apply prospectively.

25. AI Virtual Assistant Disclaimer

Advanced Hair Restoration provides an AI-powered virtual assistant on our website as a convenience to assist with general questions about our services, office locations, and scheduling options. While we make every effort to ensure the chatbot provides accurate and helpful information, the AI responses are automatically generated and may not always reflect the most current medical or operational information. The virtual assistant is not a substitute for professional medical consultation, diagnosis, or treatment. The virtual assistant does not have access to your medical records, booking information, or any other patient data. Information provided by the AI should not be considered medical advice, nor does it create a patient relationship with Advanced Hair or with any Affiliated Practice. For personalized medical recommendations or treatment plans, please schedule a consultation with a licensed physician or clinician of an Affiliated Practice. Advanced Hair is not liable for decisions or actions taken based on information provided by the chatbot. For the most accurate and individualized guidance, contact us directly by phone or through our online appointment form, and we will connect you with the Affiliated Practice for your location.

26. Entire Agreement

These Terms, together with the Privacy Policy, the Clinic Policies, and any consents or agreements you give to Advanced Hair at booking, constitute the entire agreement between you and Advanced Hair regarding your use of the Services. Medical consents, financial agreements, and privacy notices you receive from an Affiliated Practice are between you and that Affiliated Practice. If any provision is held invalid, the remaining provisions will remain in full force and effect.